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Sky buys WiFi network operator The Cloud
February 03, 2011 UK fixed line and pay-TV operator Sky has acquired WiFi network provider The Cloud. The deal includes over 5,000 public hotspots across the UK and is valued at under £50m. To date, The Cloud's revenue model has relied on a mix of B2B and B2C deals - with service providers (mobile and DSL operators, hardware manufacturers, application providers, municipal networks); with high-street, hospitality and transport firms with hotspot venues (e.g. restaurants and cafes, hotels, airports); and consumer and business users of pay-monthly and pay-as-you-go products. The acquisition coincides with the provider's integration of its Sky Player and Sky Mobile TV services under the Sky Anywhere brand. The new service is due to launch in October 2011, giving subscribers access to linear and on-demand programming in and out of home through a variety of mobile and broadband-enabled devices. The deal responds to significant investment in WiFi networks by two major UK competitor telcos. Incumbent telco BT has been promoting its WiFi network of 2m BT Openzone and BT FON hotspots, with unlimited access bundled for free to all of its home broadband subscribers. In January 2011, O2 detailed a £10m investment plan over two years to create over 13,000 hotspots, offering free access for both subscribers and non-subscribers. The provider will charge venues hosting the hotspots and generate revenue from targeted ads sent via SMS or MMS to users who must submit a mobile phone number to register. O2 already provides access to around 7,500 hotspots on select mobile phone and mobile broadband tariffs via wholesale deals with BT Openzone and The Cloud. The acquisition serves two main purposes for Sky:
Nationwide hotspot access offered at no extra cost to broadband subscribers by the likes of BT and, in future, O2, has put pressure on rival ISPs to offer similar services within their portfolios. Sky's move to align with competitors should help maintain customer loyalty and its position as 4th largest fixed broadband provider behind BT, TalkTalk and Virgin Media, with 3.0m subscribers at year-end 2010. However, the cost to ISPs of acquiring, deploying and maintaining WiFi networks (or paying WiFi operators for wholesale access), will come on top of existing fixed network access and backhaul fees and the cost of providing a string of other value-added services (e.g. e-mail, PC security, online storage, online video and music services). With, at least in Sky's case, little or no expected revenue from increased subscription or usage fees for hotspot access, providers moving to WiFi initiatives may expect margins to tighten still further, particularly concerning in a fiercely price-competitive broadband market such as the UK.
Sky's acquisition is intimately tied to its enhanced pay-TV proposition, Sky Anywhere, which responds to increasing user demand for access to programming outside the home, driven by a proliferation of broadband and mobile-enabled laptops, smartphones and tablets (e.g. Android smartphones, iPhone, iPad). The deal should help Sky become a leading all-in-one content and access provider, while supporting its efforts to boost customer ARPU by encouraging more TV customers to take broadband and/or fixed telephony (3-play at 24% of customers at year-end 2010). On a technical level, based on The Cloud's claims to offer considerably faster actual download speeds (3.5Mbit/s) than realistically achievable via 3G mobile networks, Sky should be able to provide higher-quality, more bandwidth-intensive video streams with more reliability to its customers connecting at its newly acquired WiFi hotspots than it can to users accessing Sky content on the move via mobile networks.
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